 The Customer Loyalty Survey studies the relationship between client and company, analyzes the various pitfalls or positives, and paves the way for increasing both customer and company loyalty. Fortis interviews a random selection of your customers/clients and determines what their hot buttons are, why they bought the product, how they are using it, any problems, etc. We dig deep to discover their motivation for purchasing your product. Then we determine how best to reach them for this and other products as well as any suggestions they might have to improve your products or services. As an additional benefit, this type of research provides a complete multi-dimensional picture of your current customers and how best to find other similar prospects.
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